KPIs promote accountability to service users by facilitating comparisons with other
organisations and to stated objectives or targets of an organisation. Further, they
promote accountability to central Government for the efficient use of resources with
other comparable organisations.
Continue at: https://www.hiqa.ie/system/files/KPI-Guidance-Version1.1-2013.pdf
The text above is owned by the site above referred.
Here is only a small part of the article, for more please follow the link