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WHAT IS KPI?
In simple words, Key Performance Indicator (KPI) is a measure of something that is strategically important to the business. To identify the correct KPI, strategic business discussions need to take place with leaders across the organization. This will involve assessing the organization’s high-level strategy, short and long-term goals, and business drivers impacting the execution of the strategy. KPIs should enable decision makers to have the right information at the right time, to make and execute the right decisions aligned with corporate goals.
An example of a simple KPI is: Average time for response to a customer inquiry is less than two days.
Pharma KPI – Samples
Below listed are some Financial, Operational, Clinical areas KPIs that are applied in the Pharma Sector